The services
offered enable our clients to retain their independence and dignity by
choosing to live in their own home with reliable and excellent care at
a reasonable cost, ranging from full 24 hour live in care to part time
and temporary care including sleepovers.
We are also able
to provide terminal care
to enable
people with a terminal illness the choice to remain in their own homes
for as long as possible or until the end of their life.
Please note that at the moment we can provide daily carers only in and
around the Bristol / Bath area.
A
carer will normally work a 12 hour shift for either a sleepover or
waking night. Rates vary, please contact us for more information on
costs and availability.
If a client
requires care during the night we can supply extra carers to help,
however, we are not a nursing agency and can only supply non nursing
care.
If, for any
reason, a problem should arise one of our managers will be available
to help resolve the matter.
A visit to meet
the client will be arranged by one of our agency managers. The manager
will be able to assess the full needs of the care package and explain
in person how the agency works.
When a date has
been confirmed by the client a suitable carer will be chosen and asked
to contact the client or client representative.
The booking will
be confirmed in writing by the agency.
The agency is
staffed by a dedicated and experienced team who are committed to
offering a service which generates dignity, wellness and independence
to its clients.
Featherbed Homecare is registered with the
Care Quality
Commission
for
Inspection (CQC) to meet the national care standards as a Domiciliary
Care Agency.
From our latest report (August 2007)
“The agency continues to provide reliable, consistent and well managed
service that is clearly run in the best interests of the clients”
“The agency has robust recruitment and selection procedures in place”
From the
Random Inspection Report (2010)
“New care
workers undergo a robust recruitment and selection process ensuring
appropriate checks are made so that people wishing to use the agency
are protected and provided with competent workers”
“There is
clear evidence that people using the agency feel well supported with
suitable and competent care workers”
“Comments
in the surveys we received showed that people were happy with their
service”
To
view or download a copy of our latest report
and random inspection report
please visit the
CQC
website -
www.cqc.org.uk
For more
information on Agency and Carer Costs, information About Our Carers, Live In Care,
Terminal Care and out Terms and Conditions or if you have any questions, requests or comments then please use our
Client Information Form.
